Payment options

We provide a number of payment options during the on-line order process.

Credit or debit card

The easiest way to pay when placing an on-line order is by credit or debit card. Payments are processed securely using Sage Pay and the order is fulfilled by ecch on receipt1. Please note that we do not accept Amex or Diners Card and that customers outside the UK who choose to pay by credit card may incur international transaction fees.

Pro-forma invoice

Customers who do not wish to pay by credit or debit card can select the pro-forma invoice option. Pro-forma invoices can be paid by credit or debit card, bank transfer or cheque (details are provided when placing an order). Orders are fulfilled by ecch on receipt of payment1.


1 Delivery of electronic downloads begins when you click to submit your order or, if paying by pro-forma invoice, when payment is received. Printed items are despatched within two working days and media items (DVDs, CD-ROMs etc) within three working days.
 

Queries about payments

Customer Support
 
If you have any questions about making a payment please contact our friendly Customer Service Team:

UK office

t +44 (0)1234 756415
e lm.goodridge@ecch.com

US office

t +1 781 239 5884
© Copyright ecch, 2012