At ecch, we pride ourselves on being an efficient, forward-looking and friendly organisation, which always puts the needs of its authors, customers and members first. Our staff at both offices look forward to speaking to you.

The ecch office in the UK serves all members and customers outside North America. It is also the contact point for all case authors and case publishers worldwide. Staff at our office in the US serve customers in North America.

Richard McCracken Director t +44 (0)1234 756400 e r.mccracken@ecch.com tw ecch_Richard

Vicky Lester Deputy Director t +44 (0)1234 756405 e v.lester@ecch.com tw ecch_Vicky

	Lucy Baldwin Customer Services Manager t +44 (0)1234 756420 e la.baldwin@ecch.com		Lucy Goodridge Finance Administrator t +44 (0)1234 756415 e lm.goodridge@ecch.com
	Heather Cecil Customer Services Officer t +44 (0)1234 756406 e h.cecil@ecch.com		Cara Williams Customer Services Officer t +44 (0)1234 756414 e c.williams@ecch.com

	Kate Cook Training and Events Manager t +44 (0)1234 756409 e k.cook@ecch.com tw ecch_Kate		Gemma Bluck Training and Events Developer t +44 (0)1234 756423 e g.bluck@ecch.com tw ecch_Gemma
	Elizabeth Galvin Conference & Events Assistant t +44 (0)1234 756403 e e.galvin@ecch.com

	Fran Baylis Publishing and Rights Manager t +44 (0)1234 756412 e f.baylis@ecch.com tw ecch_Fran		Angie Ager Publishing Assistant t +44 (0)1234 756427 e a.ager@ecch.com
	Mel Briggs Publishing Assistant t +44 (0)1234 756408 e m.briggs@ecch.com		Gemma Dougan Publishing Assistant t +44 (0)1234 756422 e g.dougan@ecch.com

	Antoinette Mills Media and Systems Development Manager t +44 (0)1234 756416 e a.mills@ecch.com tw ecch_Antoinette		Andy Barber Systems Analyst and Developer t +44 (0)1234 756404 e a.barber@ecch.com
	Michael Horne Systems Analyst and Developer t +44 (0)1234 756436 e m.horne@ecch.com		Farrah Baig Media Assistant t +44 (0)1234 756417 e f.baig@ecch.com
	Jon Venables Systems Administrator t +44 (0)1234 756431 e j.venables@ecch.com

Hazel Goodson Emerging Markets and Conferences Manager t +44 (0)1234 756418 e h.goodson@ecch.com tw ecch_Hazel

The ecch office in the US serves our North American customers.

Eric Aldrich General Manager t +1 781 239 5886 e e.aldrich@ecch.com

Tricia Haskell Customer Services Officer t +1 781 239 5884 e t.haskell@ecch.com