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HBS Premier Case Collection - Service Management

Click on a case title to view further details and, where available, an inspection copy.

Benihana of Tokyo
W. Earl Sasser
Ref 9-673-057

Club Med (A)
Christopher Hart
Ref 9-687-046

The Dana-Farber Cancer Institute
Richard M.J. Bohmer
Ref 9-699-025

The Duke Heart Failure Program
Richard M.J. Bohmer
Ref 9-604-033

Euro Disney: The First 100 Days
Gary W. Loveman and Leonard A. Schlesinger
Ref 9-693-013

Habitat for Humanity International
Gary W. Loveman
Ref 9-694-038

Intermountain Health Care
Richard M.J. Bohmer and Amy C. Edmondson
Ref 9-603-066

JetBlue Airways: Starting from Scratch
Jody H. Gittell
Ref 9-801-354

Laura Ashley and Federal Express Strategic Alliance
Gary W. Loveman
Ref 9-693-050

Monster.com: Success Beyond the Bubble
Roger H. Hallowell
Ref 9-802-024

Morgan Stanley Dean Witter Private Client Services
Thomas J. DeLong
Ref 9-899-107

NYPD New
James L. Heskett
Ref 9-396-293

The Ritz-Carlton Hotel Company
Sandra J. Sucher
Ref 9-601-163

Shouldice Hospital Limited
James L. Heskett
Ref 9-683-068

Sothebys.com
Roger H. Hallowell
Ref 9-800-387

Southwest Airlines 2002: An Industry Under Siege
James L. Heskett
Ref 9-803-133

Southwest Airlines: 1993 (A)
James L. Heskett and Roger H. Hallowell
Ref 9-694-023

University Health Services: Walk-In Clinic
David H. Maister
Ref 9-681-061

Virtual Vineyards
Jeffrey F. Rayport and Alvin J. Silk
Ref 9-396-264