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HBS Premier Case Collection - Operations Management

Click on a case title to view further details and, where available, an inspection copy.

American Connector Company (A)
Gary P. Pisano
Ref 9-693-035

Barilla SpA (A)
Janice H. Hammond
Ref 9-694-046

Business Intelligence Software at SYSCO
Andrew P. McAfee
Ref 9-604-080

Deaconess-Glover Hospital (A)
Steven J. Spear
Ref 9-601-022

Deutsche Allgemeinversicherung
David M. Upton
Ref 9-696-084

Diabetes: The Evolution of a Disease
Richard M.J. Bohmer
Ref 9-302-023

Donner Co.
Roy D. Shapiro
Ref 9-689-030

Dubai Ports Authority (A)
Andrew P. McAfee
Ref 9-603-061

Exel PLC-Supply Chain Management at Haus Mart
Zeynep Ton and Steven C. Wheelwright
Ref 9-605-080

Flextronics International, Ltd.
Robert S. Huckman and Gary P. Pisano
Ref 9-604-063

Ford Motor Company: Supply Chain Strategy
Robert D. Austin
Ref 9-699-198

Hank Kolb, Director, Quality Assurance
W. Earl Sasser
Ref 9-681-083

IBM Corporation Turnaround
Robert D. Austin and Richard L. Nolan
Ref 9-600-098

Innovation at 3M Corporation (A)
Stefan H. Thomke
Ref 9-699-012

The iPremier Company (A): Denial of Service Attack
Robert D. Austin
Ref 9-601-114

Kristen's Cookie Co. (A)
Roger E. Bohn
Ref 9-686-093

Large-scale Change at the WSSC
Amy C. Edmondson
Ref 9-603-056

Madison Avenue: Digital Media Services (A)
Steven J. Spear
Ref 9-601-020

Manzana Insurance: Fruitvale Branch (Abridged)
Steven C. Wheelwright
Ref 9-692-015

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Roy D. Shapiro and Michael D. Watkins
Ref 9-694-047

Microsoft Office 2000
Alan D. MacCormack
Ref 9-600-097

Moore Medical Corporation
Andrew P. McAfee
Ref 9-601-142

Mount Auburn Hospital: Physician Order Entry
Andrew P. McAfee
Ref 9-603-060

National Cranberry Cooperative
Jeffrey G. Miller
Ref 9-675-014

National Cranberry Cooperative (Abridged)
Roy D. Shapiro
Ref 9-688-122

Oracle Corporation
Frances X. Frei
Ref 9-601-043

QuickMedx Inc.
Richard M.J. Bohmer
Ref 9-603-049

Red Hat and the Linux Revolution
Alan D. MacCormack
Ref 9-600-009

Rich-Con Steel
Andrew P. McAfee
Ref 9-699-133

The Rise and Fall of Iridium
Alan D. MacCormack
Ref 9-601-040

Sport Obermeyer Ltd.
Janice H. Hammond and Ananth Raman
Ref 9-695-022

Sun Microsystems, Inc. (A)
Steven C. Wheelwright
Ref 9-686-133

Toyota Motor Manufacturing, U.S.A., Inc.
Kazuhiro Mishina
Ref 9-693-019

Vandelay Industries, Inc.
Andrew P. McAfee and David M. Upton
Ref 9-697-037

Workplace Safety at Alcoa (B)
Steven J. Spear
Ref 9-600-068

Zara: IT for Fast Fashion
Andrew P. McAfee
Ref 9-604-081