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index of faqs
This section of the ecch website shares some of the most frequent queries ecch receives.

About ecch
What does ecch do?
How is ecch funded?
How is ecch governed?
How many items does ecch distribute?
Who writes the cases distributed by ecch?
How are the ecch award-winning cases chosen?
What is ECCHO?
How can I receive ECCHO?
Where are the ecch offices?
Is ecch part of Cranfield School of Management or Babson College?
What are ecch's opening hours?
Can I visit ecch?
How do I provide feedback to ecch?

Membership of ecch
What is membership?
Who can become a member?
How can my organisation apply for membership?
How can I find out if my organisation is a member?
Who is the ecch membership representative at my organisation?
What is CPP membership?

About cases and the case method
What is a case?
How long is a case and how is it presented?
Are there any books about the case method?
Does ecch provide training on how to teach with and write cases?
Can I host a case method workshop?
Can I give feedback on a case?

Submitting cases
Can anyone submit a case to ecch?
Are submitted cases reviewed?
Does ecch ever refuse, withdraw or retire cases?
How do I register a case?
Will I receive royalties on case sales?
Can I translate a case?
Can I adapt a case?
Does ecch provide any case writing scholarships?
Are there any case writing competitions?

Searching for cases
Can I search for cases on-line?
Are there topics that I can search on?
How do I search on a reference number?
Can I search on multiple reference numbers?
How do I find related products?
I bought a case last year but can't find it now, what should I do?
How can I find popular cases?
How can I find out about new cases?
Do you only have cases in English?
I am having problems finding the right case. Can someone help me?

Registering for case search
What are the benefits of registering?
What is the difference between being registered for case search and being an ecch member?
Is registration free?
Who is eligible to register?
How do I register?
What happens when my registration is submitted?
Why do I have to prove my position?
How do I prove my position?
Can I share my login details with a colleague?
I am replacing a colleague, can I use their login details?
How do I update my details?
I have forgotten my password, what should I do?
How can I change my password?

Inspection copies
What is an inspection copy?
Are inspection copies free?
Who is eligible to view on-line inspection copies?
What are the restrictions to materials from Harvard Business Publishing?
How do I find on-line inspection copies?
Can I reproduce an inspection copy for use with students?
Can I e-mail inspection copies to my colleagues/students?

Teaching notes
What is a teaching note?
Do all cases have a teaching note?
How can I find a case that has a teaching note?
Are teaching notes accessible on-line?
Do I automatically receive a copy of a teaching note if I order a case?
Can I have access to teaching notes if I am not an instructor?
Can I hand out teaching notes to my students?

Videos and DVDs
What footage can I expect to see on a video or DVD?
Can I have a DVD version of a video?
Can I copy a video on to a DVD?
What if my DVD or video stops working?

Electronic delivery
How does electronic delivery work?
Are all items available electronically?
Who is eligible for electronic delivery?
Can I have digital copies to put on my organisation's intranet?

Ordering and receiving cases
Can anyone place an order?
What is the price of a case study?
Does ecch offer a discount on bulk orders?
Can I have my order collated into a case pack?
How many copies do I need to order?
I am ordering for an exam, do you offer any special services?
If I am ordering a multi media product, do I have to order one copy per student?
Do I need a purchase order number?
How do I place an order?
If I can't order on-line, what details do I need to provide?
Why can't I place an order over the phone?
Can I add an item to my order once it is placed?
Why do I have to provide course details?
How quickly can I get a case?
What delivery methods are available?
Can cases be supplied for visually impaired persons?
Can I speak to a member of staff about my order?

Shipping, delivery and returns
How will my order be sent?
Do I need to be in to sign for my order?
How is shipping charged?
What happens if my case doesn't arrive?
What is your returns policy?

Payment
Do I have to pre-pay for my order?
Can I be invoiced for my order?
How quickly must invoices be paid?
How can I pay?
What currency can I pay in?
Will I receive the invoice with my order?
Can I have my invoice electronically?
What are bank charges?
Why do I have to pay VAT?

Copyright
If I already have a copy of a case can I reproduce it?
Can I scan a case to make a digital copy?
Can you fax me a case study?
How do I report a copyright violation?
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